الباحث
Volume 17, Numéro 2, Pages 17-29
2025-09-30
Human Resource Training As A Mechanism To Improve Service Quality And Develop The Tourism Sector In Algeria.
Authors : Touati Soumia . El Mekki Fethi .
Abstract
Through this article, we aim to highlight the importance of training in preparing the human resource within hotel establishments and its contribution to improving service quality and developing the tourism sector in Algeria. Training is a prominent process relied upon by organizations to enhance the effectiveness of their human resources. This is achieved through subjecting them to various courses, following a well-designed training policy. The objective is to equip employees with knowledge and skills that enable them to perform their tasks and duties effectively within the sector they belong to, including the tourism sector. This positively reflects on the quality of services provided by hotel establishments and hospitality roles in terms of their high standards, ensuring customer satisfaction from both domestic and international tourists. Considering the impacts of this process, this article will explore the concept of training, tourism training, hotel establishments, and tourism, as well as the reasons behind the training process, the benefits of training in hotel establishments, the importance of the training process. the stages of the training process, and the current status of tourism training for human resources in hotel establishments and its implications on service quality and the development of the tourism sector in Algeria
Keywords
Training ; Tourism Training ; Human Resource Development ; ; Service Quality ; Tourism Sector
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