مجلة الدراسات والبحوث الاجتماعية
Volume 13, Numéro 4, Pages 185-198
2026-05-22
Total Quality Management In Higher Education Institutions: A Sociological Reading Of The Concept And Obstacles
Authors : Touati Soumia .
Abstract
This article aims to provide a sociological and analyticalreading of the concept of Total Quality Management (TQM) in highereducation institutions, emphasizingits importance in enhancingacademic and administrative performance, and improving the quality of educationaloutcomes in line with the requirements of development and the modern labormarket. The article alsodiscusses the main motivations for adoptingthis administrative model, whichincludeaccelerating global transformations, intensifyingcompetitiveness, and the growingneed to improve the quality of highereducation outputs. It further examines the essential prerequisites for implementing Total Quality Management, such as the presence of supportiveinstitutional leadership and the establishment of an appropriateorganizational and formative environment. The article thenoutlines the key stages of implementingthis administrative approach, startingwith planning, followed by implementation, and finallyevaluation and monitoring. The paperconcludeswith an analysis of the main obstacles thatmayhinder the successfulimplementation of Total Quality Management, foremostamongwhich are: weakorganizational structures, the absence of a quality culture within institutions, and institutionalresistance to change
Keywords
Total Quality Management ; , Higher Education Institutions ; , Motivations ; Quality of Outputs ; ImplementationConstraints
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