مجلة آفاق للبحوث والدراسات
Volume 9, Numéro 2, Pages 156-172
2026-07-31

E-management And University Service Quality: Empirical Evidence From An Algerian University



Authors : Kerrar Mohamed Abdelghani .

Abstract

This study investigates the relationship between E- management and university service quality in an Algerian public university using a quantitative descriptive analytical design. Data were collected from 100 students and analyzed through correlation and simple linear regression. The results reveal a statistically significant but modest positive association. E-management explains 5.1% of the variance in perceived service quality (R² = 0.051), indicating limited explanatory power. The findings suggest that digital systems improve procedural efficiency but do not independently determine service outcomes. Sustainable improvement requires integration between technology, organizational processes, and institutional governance.

Keywords

E-management ; Digital transformation ; service quality ; University ; Algeria

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