مجلة دراسات في الاقتصاد وإدارة الأعمال
Volume 8, Numéro 2, Pages 642-665
2025-12-15

The Role Of Financial Technology In Improving The Performance Of Commercial Banks: A Case Study Of The Algerian Foreign Bank (bea), Branch 44 - Annaba



Authors : Benchikh Lehocine Ahmed . Hadj Ali Adnane .

Abstract

This study aimed to shed light on financial technology and its role in improving the performance of commercial banks. To achieve this objective, a field study was conducted by designing a questionnaire addressed to a sample of employees at the Algerian Foreign Bank, Annaba Branch No. 44. The number of analyzable questionnaires amounted to 30, and the data were analyzed using the Statistical Package for the Social Sciences (SPSS). The study reached several findings, the most important of which are: the massive transformations that emerged in the banking sector with the advent of financial technology, where banks sought to keep pace in order to improve their performance toward their clients, gain customer satisfaction, and attract new clients due to the advantages it offers. Additionally, revenue increased as a result of an expanded customer base and increased demand for digital banking services, leading to additional profits. This study will highlight financial technology and the role it plays in improving the financial performance of commercial banks.

Keywords

Financial Technology ; Commercial Banks ; Banking Performance ; Customer Satisfaction

Les articles similaires

دور إباضية المغرب الأوسط في تنشيط التجارة الصحراوية خلال العصر الوسيط Thé Rôle Of Ibadis Of Thé Central Maghreb Un Stimulating Thé Désert Trade During Thé Middle Age

بوسالم أحلام .  عابد يوسف . 
ص 117-132.

Muhammad A.r .webb: Thé First Anglo White Concert To Islam Un Thé U.s.a Ans Thé Influence Of Thé Ah Adyya Movemment

Yahia Zeghoudi . 
pages 74-88.

نوافذ التمويل الاسلامي في الجزائر بين النظرية والتطبيق-دراسة حالة بنك الجزائر الخارجي Bea فرع المدية- Windows Of Islamic Finance In Algeria Between Theory And Practice Case Study Of The Foreign Bank Of Algeria Bea Medea Branch-

دحام عبد القادر .  قويدري خديجة . 
ص 39-54.

The Relationship Of Applying Electronic Payment Systems To Improving Banks Services Quality’s In Commercial Banks From The Viewpoint Of Bank’s Employees - A Study Of Commercial Banks Sample In Algeria -

Benlakehal Mohamed Amine . 
pages 849-864.

أثر التمويل المصرفي للمؤسسات الصغيرة والمتوسطة على ربحية الصيرفة التقليدية (دراسة قياسية على مصرف Bea في الجزائر خلال الفترة 2011-2020) The Impact Of The Bank Financing For Small And Medium Enterprises On The Profitability Of Traditional Banks (an Econometric Study On Bea Bank In Algeria During The Period 2011-2020)

بوخروبة ابتسام .  شنوفي نور الدين . 
ص 323-342.

Formats de citation