مجلة العلوم الاقتصادية وعلوم التسيير
Volume 25, Numéro 1, Pages 19-33
2025-06-30

The Impact Of Banking Process Digitization On The Performance Of Banking Activities : Empirical Evidence From Commercial Banks In Bejaia.



Authors : Kaci Said .

Abstract

In this paper we measure the effect of digitizing banking procedures on the bank activities performance. Indeed, we carried out a field survey on a sample of commercial banks of the wilaya of Bejaia, through which we distributed a survey to the executives employed in these banks. The results show that digitization has a positive and significant effect on the performance of banking activities. Then, digitalization facilitates the internal procedures of banks, which improved their effectiveness and simplified their management. Digitization also promotes the climate of innovation in banks and makes it possible to the latter more competitive, especially on the international market.

Keywords

Digitization ; Banking Activities ; Costumer services ; Survey ; Bejaia

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