دراسات إنسانية واجتماعية
Volume 14, Numéro 2, Pages 857-868
2025-06-16
Organizational Trust
Authors : Ait Medjber Dalila .
Abstract
Organizations are social systems where members interact to achieve common goals, which necessitates strong relationships built on trust. Organizational trust plays a pivotal role in ensuring both the effectiveness of the organization and the well-being of its employees. Trust within an organization fosters cooperation, enhances communication, and leads to higher employee satisfaction and performance. This article explores the significant role of trust within organization, examining its antecedents, such as participation, empowerment, organizational justice, and communication. It also investigates the consequences of trust, including increased cooperation, innovation, job performance, and communication. In the second part of the article, we focus on the potential for trust violations in the workplace, highlighting the causes and effects of such breaches. Furthermore, we discuss various strategies for repairing trust, including apologies, compensation, and forgiveness.
Keywords
Organisational trust ; antecedents of trust ; violation of trust ; repair trust
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