مجلة الأصيل للبحوث الاقتصادية والإدارية
Volume 10, Numéro 1, Pages 26-49
2026-04-30

Digital Capabilities And Business Process Reengineering In Public Administration: Evidence From Civil Status Transformation In Algeria



Authors : Sekkiou Amani .

Abstract

This study examines the relationship between Business Process Reengineering (BPR) and digital transformation in public administration, focusing on the Algerian context. Drawing on the Venkatraman model of IT-enabled business transformation, the research explains why technology alone cannot deliver meaningful public sector improvements without deeper process redesign. The model highlights progressive levels of transformation from localized automation to radical business scope redefinition, demonstrating how BPR enables institutions to leverage digital technologies effectively. Integrating insights from the Technology–Organization–Environment framework and New Public Management theory, the study proposes a conceptual model in which BPR enhances public administration performance through the mediating role of digital transformation technologies, improving efficiency, service delivery, and governance outcomes.

Keywords

Business Process Reengineering (BPR) ; Digital Transformation technologies ; Public Administration ; Venkatraman Model ; governance outcomes

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