Le Manager
Volume 13, Numéro 1, Pages 534-568
2026-06-30
Iso 9001: A Driver Of Managerial Transformation Or A Compliance Instrument? A Study Of The First Iso Certification In Algeria.
Authors : Arab Abdellah . Halata Lyasmine .
Abstract
This study aims to explore how ISO 9001 certification has been appropriated within ENIEM and to understand its perceived influence on managerial practices and organizational performance over time. Based on a qualitative study (interviews, observations, document analysis), it highlights an advanced formalization of the quality system. However, this transformation remains essentially formal, without any real change in practices. Leadership appears limited to a logic of compliance, and human resource management remains largely ineffective. The results show a decline in performance, marked by an increase in complaints and a decrease in production. The study thus reveals a disconnect between normative requirements and actual practices. It concludes that the effectiveness of certification depends on the actual conditions of organizational adoption.
Keywords
ISO 9001 certification ; Organizational performance ; Formal adoption
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