دراسات اقتصادية
Volume 19, Numéro 3, Pages 317-326
2025-11-02

Hospitals As Learning Organizations: Knowledge Management From A Strategic Perspective



Authors : Koriga Mohamed . Kheiri Nouh .

Abstract

Contemporary healthcare systems face escalating pressures to deliver high-quality, safe, and efficient care amidst rapid technological change, workforce shortages, and complex patient needs. In this context, the concept of the “learning organization” has gained significant traction as a potential solution. This article critically examines the proposition that hospitals can function as learning organizations through the strategic management of knowledge. Drawing on foundational theories from organizational learning (Argyris & Schön, Senge), knowledge management (Nonaka & Takeuchi), and strategic management (Mintzberg), and situating the analysis firmly within the sociology of organization and work, the paper argues that the hospital’s capacity to learn is profoundly shaped by its institutional logics, professional hierarchies, and the inherent tension between codified protocols and embodied clinical expertise. A critical review of the literature reveals a persistent gap between the idealized model of the learning organization and the messy, contested reality of knowledge work in hospitals. The article proposes a sociologically grounded theoretical framework that conceptualizes knowledge management not as a neutral technical process but as a site of power, identity, and strategic action. It concludes by outlining a methodological orientation for future research and discussing the theoretical and practical implications for transforming healthcare organizations.

Keywords

learning organization; knowledge management; hospital; strategic management; sociology of work; organizational learning.

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