Aleph
Volume 11, Numéro 4, Pages 469-484
2024-07-25
The Requirements Of Effective English Communication Skills In The Field Of Aviation For North African Speakers: The Case Of The Algerian, Moroccan, And Tunisian Cabin Crew.
Auteurs : Belahouel Amina Yassmine . Haddam Bouabdallah Faiza .
Résumé
Abstract The present study examines the English language skills that are perceived as the most needed by the Algerian, Tunisian, and Moroccan flight attendants to communicate effectively while working in international airlines. A needs analysis was conductedvia two main research tools: a questionnaireand an observation diarythrough action research to analyze the needs, wants, and lacks.The following case study in the aviation English language context is used to design an English course adequately by focusing on the skills that are needed by flight attendants to communicate effectively in their job. Data were analyzed quantitativelyand qualitatively for this research case study.Forty respondents working for both Emirates and Qatar Airways were purposely selected to elicit their needs, wants, and lacks regarding their communicative skills in aviation English. The results revealed that four English language skills were needed to communicate in the setting of those flight attendants who share the same linguistic background.However, most of them claimed that speaking and listening were the skills that they wanted to enhance the most due to the nature of their job. In the end, this study offers remedial measures aiming to enhance communication efficiency by injecting more ESP-oriented materials that focus on the language skills needed the most in the context of the above-mentioned settings.
Mots clés
needs analysis, aviation English, flight attendants, communication efficiency, ESP-oriented materials.
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