مجلة الباحث الإقتصادي
Volume 14, Numéro 1, Pages 102-116
2026-06-30
Decision Support Systems In Algerian Institutions: Evidence From The Insurance Sector
Authors : Ferhat Djamila Ghozlane .
Abstract
This research aims to examine the current state of DSS integration in Algerian insurance companies and evaluate their role in supporting decision-making efficiency and effectiveness. To achieve this objective, the study adopted a descriptive-analytical approach combined with a case study methodology, relying on questionnaire data collected from 201 managers across 19 insurance companies operating in Algeria. The findings indicate that 42.9% of the surveyed companies rely on function-specific information systems, 39.9% have adopted Enterprise Resource Planning (ERP) systems, whereas only 17.2% use dedicated DSS. The results further reveal positive evaluations regarding information availability and decision-making efficiency, reflecting the contribution of integrated information systems to improving decision-support practices. The study highlights the need for targeted managerial training, phased DSS integration into existing ERP systems, stronger technological infrastructure, and improved interdepartmental coordination to support more effective decision-making practices in the Algerian insurance sector.
Keywords
Decision Making ; Insurance Sector ; Decision Support Systems ; Information Technology
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