The Effect of Linguistic and Cultural Mismatch on Appropriate Healthcare Access in Zimbabwe

Chinyowa, Zwidzai; Mudenda, Amon; Phiri, Adrian Mafa

أطراس
Volume 7, Numéro 1, Pages 341-355
2026-01-15

The Effect Of Linguistic And Cultural Mismatch On Appropriate Healthcare Access In Zimbabwe

Authors : Chinyowa Zwidzai . Mudenda Amon . Phiri Adrian Mafa .

Abstract

This study explores the impact of ethnolinguistic barriers on healthcare access and quality in Matabeleland South Province of Zimbabwe. The research examines how the dominant use of Shona, Ndebele, and English in healthcare settings marginalizes speakers of minority languages, affecting their ability to communicate effectively with healthcare providers. Using a qualitative approach, semi-structured interviews were conducted with 18 participants to explore their linguistic and cultural experiences in medical consultations. Findings reveal that language mismatches between patients and healthcare providers lead to miscommunication, mistreatment, and in some cases, fatal outcomes. Cultural misunderstandings also affect the delivery of healthcare in cases where non-verbal cues were misinterpreted. The study calls for the inclusion of medical interpreters and translation services in healthcare settings, highlighting the dangers of relying on untrained interpreters. It recommends the development of a clear language policy that guarantees linguistic rights in healthcare to ensure equal access to quality health services.