المجلة الجزائرية للعلوم الإجتماعية والإنسانية
Volume 13, Numéro 2, Pages 466-480
2025-12-29
The Importance Of Using Online Booking Applications On Smartphones As A Mechanism To Facilitate The Provision Of Tourism Services By Hotel Institutions - A Case Study Of Booking.com-the Importance Of Using Online Booking Applications On Smartphones As A Mechanism To Facilitate The Provision Of Tourism Services By Hotel Institutions - A Case Study Of Booking.com-
Authors : Boulmelh Mounira . Laib Siham .
Abstract
Abstract This study aims to understand the importance of using electronic booking applications on smartphones in facilitating the process of providing tourism services by hotel institutions. This was achieved by exploring one of the most widely used applications globally” Booking” which specializes in tourism and online travel services. Through this research, we found that the impact and significance of “Booking” in the field of electronic booking are evident in the prominent position, it holds among its competitors. Therefore, tourism and travel companies worldwide should seek to benefit from such expertise to enhance the process of providing tourism services and develop their tourism sector.
Keywords
Electronic booking ; smartphone applications ; tourism service ; hotels ; Booking.com website.
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