أبحاث قانونية وسياسية
Volume 10, Numéro 1, Pages 527-538
2025-06-04
Updates Of After-sales Support In The Framework Of Executive Decree no.21-244: ( Legal Regulations And Practical Issues)
Authors : Bechatta Zahia .
Abstract
In order to protect the consumer, the legislator was not satisfied with the guarantee established in law 09-03, related to the protection of the consumer and suppression of fraud, amended and supplemented, but rather coupled it with a new measure which is the obligation of providing after-sales support as stipulated in the executive decree No.21-244, defining the conditions and modalities of providing after-sales support. This executive decree is considered as one of the most important protective provisions that embody more effectiveness for the benefit of the consumer, through the interventionist’s commitment to implement them, or in cases where the guarantee cannot perform its role, especially in light of what was shown by the practical aspect of this support /support, since its existence and implementation on the ground existed before it was stipulated in clear legal texts.
Keywords
after-sales support, consumer, intervening party, guarantee, obligation
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