les cahiers du mecas
Volume 21, Numéro 1, Pages 31-45
2025-06-01

Customer Participation In Tourism Services And Its Impact On Tourist Satisfaction



Authors : Kaid.slimane Sara . Ziani Nadjia .

Abstract

This study systematically exploresthe impact of tourists engagement behavior on tourists satisfaction, focusing on four key dimensions information seeking, information sharing, responsible behavior, and personal interaction. Drawing upon an extensive and rigorous systematic literature review spanning four decades of research, this paper synthesizes existing empirical and theoretical studies on customer participation, particularly highlighting its impact on value creation and customer satisfaction. Publications were carefully selected and analyzed based on their thematic focus, research context, methodological approaches,and key findings. this research enhances our understanding of the complex relationships underlying customer participation.

Keywords

Information seeking, Information sharing, Responsible behavior, Personal interaction, customer satisfaction

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