المعيار

Managing Absenteeism And Presenteeism In Public Utilities: Evidence From Sonelgaz Batna

Auteurs : Belali Mounir . Mohammed El Hadj Leila . Agueb Karim .

Résumé

This study examines absenteeism and presenteeism within the Sonelgaz Batna Distribution Directorate in order to identify the main organizational factors affecting effective employee presence and the strategies that may help mitigate them. A mixed-methods approach was adopted, combining a questionnaire administered to the entire accessible population (N = 30) with four semi-structured interviews. The findings show that 57% of respondents engage in presenteeism occasionally or more frequently, mainly due to workload pressure (37%) and a lack of replacement staff (33%). Work–life balance (83%), flexible working hours or telework (77%), and participation in organizational decision-making (73%) are the factors perceived as having the most positive impact. The study therefore highlights the need to prioritize workload management, managerial communication, and flexibility and well-being measures.

Mots clés

key words: absenteeism; presenteeism; effective employee presence; workload; flexibility; managerial support; Human Resource Management; Organizational Health; Employee Well-being