Digital Transformation And Employees' Behavioral Resistance In Algerian Banking: The Mediating Role Of Employee Well-being And The Moderating Role Of Digital Skills
Auteurs : Bouda Nabil .
Résumé
This study examines the associations among digital transformation of banking services, employee well-being, behavioral resistance to change, and digital skills in Algerian commercial banks. Cross-sectional questionnaire data from 400 employees were analyzed using partial least squares structural equation modeling with bootstrap tests of direct, interaction, and conditional indirect effects. Digital transformation was positively associated with employee well-being and negatively associated with behavioral resistance. Employee well-being was negatively associated with resistance and represented a conditional indirect pathway between digital transformation and resistance. Digital skills moderated both relationships underlying this indirect pathway, which was more pronounced at higher skill levels. The study integrates well-being, resistance, and digital skills within a moderated-mediation model in an underexamined banking context. Its findings suggest that digital programmes should combine systems deployment with sustained skills development and employee support. The cross-sectional design does not permit causal conclusions.
Mots clés
Digital transformation ; Employee well-being ; Behavioral resistance ; Digital skills ; Banking digitalization
