مجلة اقتصاد المال و الأعمال
Volume 9, Numéro 4, Pages 26-37
2025-12-31
Skills Mismatch (sm), Job Satisfaction (js), And Turnover Intention (ti): A Case Study Of The External Bank Of Algeria, Algiers Agency
Authors : Fatiha Kouider El Ouahed . Fatiha Daoud .
Abstract
This study explores how job satisfaction mediates the relationship between skills mismatch and turnover intention, focusing on the Algiers Agency of the External Bank of Algeria (BEA). Using a quantitative approach, data were collected via a questionnaire distributed to 80 BEA employees, yielding 50 responses, 47 of which were valid for analysis. Statistical analysis was conducted using SPSS-26, including correlation, regression, and mediation tests. The results suggest that job satisfaction plays a significant mediating role in the relationship between skills mismatch and employees’ intentions to leave. These findings offer valuable insights for decision-makers aiming to better align employees’ skills with their job roles, an alignment that could not only boost job satisfaction but also reduce turnover.
Keywords
Skills Mismatch; Job Satisfaction; Turnover Intention; Overskilling; Underskilling.
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