مجلة قبس للدراسات الإنسانية والاجتماعية
Volume 7, Numéro 2, Pages 1939-1958
2023-05-14
A Generic Structure Analysis Of Arabic And English Response Letters To Complaints
Authors : Derki Noureddine .
Abstract
Our study purports to examine the generic structure of responses letters to complaints in Arabic and English. A corpus of 80 letters was collected from Algerian Arabic users, EFL learners as well as American and British native speakers of English. The researcher provided the participants with three complaint situations and they were required to choose only one and write a response letter about it. Our analysis drew upon Swales (1990) and Bhatia’s (1993) approach to genre analysis to describe to move structure of such genre. The results revealed that response letters to complaint in Arabic and English adhere to the same generic structure composed of seven moves and twenty-one steps. It was found that several factors particularly culture and the correspondents’ social rank significantly influence the overall structure of complaint letters.
Keywords
genre analysis ; complaint ; letters ; arabic ; english
Les articles similaires
Diab Leila
.
Bahloul Amel
.
pages 1554-1567.
بوعبد الله صونيا
.
دامخي عبد القادر
.
ص 985-1010.
