مجلة دراسات في الاقتصاد وإدارة الأعمال

The Digitalization Of Hr Processes As A Catalyst For Organiziational Transformation: A Case Study Of Sontarach

Auteurs : Chaoui Houda . Timeridjine Sara .

Résumé

This study investigates the impact of HR process digitalization on organizational effectiveness within Sonatrach TRC Bejaia. Combining a theoretical literature review with a quantitative survey of company employees, the research evaluates how integrating enterprise technologies shaped administrative efficiency and decision-making quality. Findings demonstrate that HR digitalization yields measurable operational gains, including reduced processing times, lower administrative burdens, enhanced service accessibility; and minimized disruption from employee absences. However, the transformation remains partial and constrained by structural bottlenecks, including dual paper-digital workflows, inadequate training, limited system customization and centralized decision-making. This study concludes that achieving true digital maturity requires moving beyond software deployment to invest equally in digital skills, continuous user support, and structural organizational adaptation to maximize overall effectiveness.

Mots clés

HR Digitalization ; Organizational effectiveness ; Digital transformation ; HR processes