The Impact Of The Quality Management System On Business Performance The Case Of The Algerian Company Canal Plast
Auteurs : Belgaid Mohammed Djawad .
Résumé
International competition is becoming increasingly intense, while market and technological changes are accelerating. Faced with this economic environment, companies must optimize their performance. We are convinced that, in the future, only companies committed to a permanent improvement approach will remain competitive, with the aim of reducing the considerable additional costs and market losses generated by poor quality. This raises the following question: What is the impact of the quality management system on business performance in the case of the Algerian company CANAL PLAST? This research presents the results of an exploratory study conducted on a sample of 70 employees belonging to different socio-professional categories within CANAL PLAST. The results are positive and confirm our hypotheses. Furthermore, the findings reveal that the quality management system, as implemented by this company, improves performance and produces beneficial effects that ensure competitiveness and even survival. Jel Classification Codes: E26, C97.
Mots clés
Keywords: Quality management system, CANAL PLAST, Algeria, ISO 9001, performance
